Can I see my name before ordering?

Yes. The live preview on our site shows your name in our script and in the finish you choose. It is an illustration: the final piece may vary slightly in proportions.

How many characters can I use?

Up to 18 characters for the Script, and up to 10 letters per bead for the Heart of Names. Write the name exactly as you want it to appear.

What is my necklace made of?

The Script comes in plated copper or S925 sterling silver, with a gold, rose gold or silver finish. The Heart of Names has an 18K gold, rose gold or silver plated finish. Both come in five chain lengths, from 40 to 60 cm.

Which chain length should I choose?

40 cm sits close to the base of the neck, 45 cm rests on the collarbone (our most popular), 50 cm falls just below it, 55 cm lands on the upper chest and 60 cm gives a longer drop.

Can I return a personalized piece?

Because every piece is made to order with your name, personalized jewelry can't be returned or exchanged for a change of mind. If your piece arrives damaged or with a mistake on our side, contact us and we will make it right.

How do I take care of my jewelry?

Keep it away from water, perfume and creams. Take it off to sleep, shower or exercise, wipe it gently with a soft dry cloth and store it in a dry place.

How can I contact you?

Write to us at contact@orella.fr. A real person will answer you.